Refund poclicy

We are committed to providing our customers with the highest quality products and service. Our pixel art blocks are highly customized products, and once the customer has confirmed the design, we will start the production process. Therefore, our refund and return policy is as follows:

Return Policy:

As our pixel art blocks are highly customized products, we do not accept returns for any non-quality-related issues once the customer has confirmed the design.

If the product is damaged during transportation or if parts are missing, due to the nature of the pixel blocks, we will arrange for replacement parts to be sent to the customer at no additional cost.
Product damage due to misuse, improper handling or poor maintenance. Need to repair parts, need to pay extra parts costs and transportation costs。

Our pixel art blocks are designed to be customized to the customer's specific requirements, and we are unable to make changes or resell the product once the design has been confirmed. Therefore, we encourage customers to carefully consider their requirements and provide accurate information before confirming the design. We will do our best to ensure the accuracy and quality of each order while protecting the customer's rights. If any issues arise, please do not hesitate to contact us for assistance.