Shipping policy

At Picturebrickart, we are dedicated to providing our customers with exceptional products and services. Our logistics policy has been designed to ensure the timely delivery of our products while considering the unique characteristics of our customizable, modular building blocks.

Shipping Timeframe

We understand that receiving your order in a timely manner is important. Our standard shipping timeframe is 12-17 days, but please note that delivery times can vary based on the shipping destination and any unforeseen circumstances. To ensure prompt delivery, we use global air transportation for all orders.

Shipping Costs

We offer free shipping worldwide for orders totaling $90 or more. For orders below this amount, the shipping cost will be calculated based on the weight and dimensions of the package, as well as the shipping destination.

Design Time

We take pride in providing you with customizable products that fit your needs. As such, we require a design time of approximately 2 business days to create a custom design for your order. This timeframe allows us to create a design that meets your specific needs and preferences.

Module Pack Selection Time

In addition to custom designs, we offer dozens of different colors and configurations for our modular building blocks. To ensure that your order is exactly what you want, we require an additional 2 business days for module pack selection. This process involves selecting the right pieces to create your desired configuration.

Shipping Confirmation and Tracking

Once your order has been shipped, we will send you a shipping confirmation email that includes a tracking number. You can use this number to track your package and monitor its progress until it arrives at your doorstep.

International Shipping

Please note that for international orders, you may be responsible for paying any customs duties or taxes that may be imposed by your country's government. These fees are not included in the shipping cost and will be the responsibility of the customer.

Returns and Refunds

At Picturebrickart, we are committed to your satisfaction. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return. Please note that customized products are not eligible for returns unless they are defective or damaged.


We take pride in providing our customers with high-quality, customizable modular building blocks and exceptional service. Our logistics policy reflects our commitment to ensuring that your order is delivered in a timely and efficient manner while meeting your specific needs and preferences. If you have any questions or concerns about our logistics policy, please do not hesitate to contact us.